Buying a Jotul wood stove is a wise choice. This manufacturer offers the finest in cast iron construction and cutting edge design, not just for wood stoves but also for a wide array of hearth models. Jotul fireplaces, wood burning inserts, gas stoves and gas inserts are among the leading models across North America and Europe. Besides gorgeous designs and top notch quality construction, Jotul also offers a solid warranty that delivers peace of mind.
Warranty Basics
Jotul products come with a five year warranty valid for the original purchaser. Buy your Jotul wood stove from a trusted fireplace retailer and be sure to register the purchase with the manufacturer. Full warranty information is included with the product, as well as a warranty card that should be filled out by the purchaser and returned to Jotul as soon as possible.
From the date of purchase your Jotul wood stove, fireplace or insert is protected from material defects on any components from the door to the firebox, flue connectors, legs and refractory panels. Any part in the hearth appliance is covered under the warranty and will be repaired or replaced if it fails within the five year time period. Workmanship is also covered under the five year warranty.
What to Do If a Warranty Issue Arises
Should a problem occur, the customer is responsible for communicating with the hearth dealer or stove shop. Technicians will then inspect the unit to determine where and how the damage has occurred. The Jotul warranty does not cover parts that have been modified or situations where the manufacturer’s installation instructions have not been followed.
Potential warranty situations are another reason why professional fireplace and wood stove installation is important. DIY is not generally the wisest option with hearth products, considering the value of the investment, the solid warranty coverage and the potential damage that could occur if any problems arise.
The Jotul warranty is non-transferrable and the original purchaser should hang onto the dated receipt for the length of the warranty. Jotul will not cover any travel or freight expenses during the repairs, although all parts and labor incurred will be covered.
When purchasing from Jotul consumers can be sure of the latest designs inspired from traditional wood burning stoves. Solid cast iron construction delivers a dependable product that will warm your home for decades with minimal maintenance and care. The Jotul warranty likely won’t be necessary at all, given the quality design and time honored manufacturing process, but having a solid five year assurance of that quality is certainly a selling feature.
