Frequently Asked Questions

Does Fireplace Village offer installation services?

Yes. Fireplace Village installs free standing wood stoves, gas stoves, oil stoves, pellet stoves, gas fireplaces, zero clearance wood burning fireplaces, gas fireplace inserts, wood burning fireplace inserts, pellet fireplace inserts, waterfalls, all-fuel Class A chimney systems, stainless steel liners, gas grills and glass doors.

What is included in an installation with Fireplace Village?

Fireplace Village will (i) set the unit in place, (ii) set the appropriate floor and/or wall protection, if required, (iii) install and hook-up all vent pipe, whether included or purchased separately, (iv) weatherize the walls and/or roof chimney area (installations are warranted against leakage for one year, except wind-driven rain, (v) clean up all materials and (vi) install the wall-mounted thermostat and remote controls if the unit is a gas unit. Moving or removing an old stove, chase pans, chimney liners, chimney caps, concrete cutting & chimney cleaning services are all available for additional charges. Wood stoves, gas stoves, oil stoves, pellet stoves, gas fireplaces, zero clearance wood burning fireplaces, gas fireplace inserts, wood burning fireplace inserts, pellet fireplace inserts can only be installed if required clearances (specified by the manufacturer) and all local codes have been met. Any situation deemed unsafe by the installer will be respectfully declined.

Does Fireplace Village offer repair services?

Yes. Fireplace Village services all of the products that it sells in its stores. Members of Fireplace Village’s service department are NFI Professional Certified.

Does Fireplace Village have a clearance section?

Yes. Each store maintains merchandise that has been discounted for various reasons, including old models and overstock. The products on clearance will vary from store to store but may include wood stoves, gas stoves, oil stoves, pellet stoves, gas fireplaces, zero clearance wood burning fireplaces, gas fireplace inserts, wood burning fireplace inserts, pellet fireplace inserts, gas grills, patio furniture and hearth accessories.

How knowledgeable is the staff at Fireplace Village about the different brands that it carries?

All employees receive continuous training on the wood stoves, fireplaces and other products that we display and support. Training is provided by manufacturers’ representatives and in-house staff on the wide array of wood stoves, fireplaces and other products sold by Fireplace Village. Members of Fireplace Village’s installation and service department are NFI Professional Certified. The National Fireplace Institute® (NFI), an independent, non-profit certification agency, conducts nationwide testing of hearth systems planners and technicians. Only those who pass a rigorous examination covering important topics like safety and placement, venting requirements, and installation guidelines receive NFI Professional Certification.

Does each store have products on display that are burning?

Yes. Each store carries multiple manufacturers’ brands. Across our six stores, Fireplace Village carries free standing wood stoves, gas stoves, oil stoves, pellet stoves, gas fireplaces, zero clearance wood burning fireplaces, gas fireplace inserts, wood burning fireplace inserts, pellet fireplace inserts, waterfalls, all-fuel chimney systems, stainless steel liners and glass doors. Fireplace Village carries an extensive line of products from the industry’s leading manufacturers, including Diamond W, FMI, Fireplace Fronts and Mantels, Heartland, Hearthstone, Heat and Glo, Jotul, Majestic, Morso, Napoleon Fireplace, R.H. Peterson, Pilgrim, Portland Willamette, Scan, Simpson, Selkirk, Telescope, Vermont Castings, and many more.

Is Fireplace Village a member of the Hearth, Patio and Barbeque Association?

Yes. Fireplace Village has been a member of HPBA through its parent company since its founding. We are also a member of the Northeast chapter of HPBA (NEHPBA). The HPBA is an international trade association first established in 1980 to represent and promote the interests of the hearth products industry in North America

Are any of Fireplace Village’s installation and service staff certified by the National Fireplace Institute?

Yes. Fireplace Village requires that its installation and service staff be certified through the National Fireplace Institute®, an independent, non-profit certification agency that conducts nationwide testing of hearth systems planners and technicians. Only those who pass a rigorous examination covering important topics like safety and placement, venting requirements and installation guidelines receive NFI Professional Certification. While NFI Certification in itself is not a license or a guarantee of competence, it is an excellent indication of professional commitment and training. Working with a NFI Certified Specialist can help ensure that your fireplace or hearth appliance and venting system are planned and installed with proper attention to safety and performance. Fireplace Village is committed to the training and continuous education of its employees. All installation and service staff also receive training from manufacturers’ representatives on the installation guidelines and venting requirements for their products.

I’m concerned about emissions from my wood stove or wood fireplace insert. How environmentally friendly are your wood stoves and wood fireplace inserts?

Residential wood burning stoves and wood fireplace inserts are now certified by the U.S. Environmental Protection Agency to produce as much as 90 percent less wood smoke emissions than uncertified wood burning stoves and inserts.

How can I determine which fuel type (gas, wood, pellet or oil) for my stove, fireplace or fireplace insert is right for me?

Visit our Fireplace Resource Guide to review the pros and cons of each fuel type, whether you are purchasing a gas stove, wood stove, gas fireplace, wood burning fireplace, fireplace insert or other hearth product.

How can I use my gas stove, wood stove, gas fireplace or fireplace insert or other hearth product to reduce my heating bills?

Fireplace Village recommends using a gas stove, wood stove, gas fireplace, wood burning fireplace, fireplace insert or other hearth product to heat rooms that are occupied the most. This will enable you to turn down the thermostat of the furnace, thereby decreasing your fuel bill. Zone heating can provide energy savings of 20-40 percent, according to the American Council for Energy Efficient Economy.

Is a fireplace a good investment?

Fireplaces have a strong, positive effect on the value of a home. According to the National Association of Realtors, a fireplace adds about $12,000 to a home’s value! In fact, fireplaces rank among the top three features desired by buyers of new homes, according to the National Association of Home Builders (NAHB).

Can I replace my wood fireplace with a gas fireplace?

Yes, a direct vent gas fireplace can replace a wood fireplace. You must also have access to a gas supply.

What is the difference between fireplace inserts and gas logs?

A fireplace insert is a metal box that fits into the opening of a wood burning fireplace to increase its efficiency and enhance its look. Fireplace inserts can be in the form of gas fireplace inserts, wood burning fireplace inserts and pellet burning fireplace inserts. Gas log sets are hooked up to a gas line to reproduce the look of wood logs.

What is the difference between natural gas and propane?

Natural gas is a lighter gas than propane. Liquid propane gas contains 2,500 BTUs per cubic foot, while natural gas contains 1,000 BTUs per cubic foot. It takes twice as much natural gas to reach the same BTU rate as propane. Natural gas enters your home through a pipeline from a local supplier and propane is stored in a tank. Both natural gas and propane are common fuels with which to heat gas stoves, gas fireplaces and gas fireplace inserts.

How do I find a knowledgeable hearth professional?

As with other trades, an excellent indication of competence is an individual's training and testing. In the hearth products industry, the National Fireplace Institute® is the independent, nonprofit certification agency that produces professional training materials and conducts nationwide testing of technical knowledge and skills. All of NFI's activities are overseen by the Hearth Education Foundation, an independent non-profit organization.

How do hearth professionals achieve NFI Certification?

NFI Certification means that an individual has passed a rigorous examination based on a training manual that has been reviewed by industry experts. The training manual for each hearth specialty is a comprehensive reference source for the fundamentals of that subject area, and includes essential topics such as combustion theory, fuel comparisons, safety code regulations, appliance design and sizing. Certification may be earned by hearth industry professionals in three hearth specialties: NFI Gas Specialist, NFI Wood burning Specialist and NFI Pellet Specialist. Certification is renewed every three years. NFI Certified Specialists have a dated certificate, wallet card, and are listed on the NFI Certified Internet list.

Will a gas fireplace operate during a power failure?

Gas fireplaces with a standing pilot light will operate during a power failure because there is a continual gas supply.

What is a direct vent fireplace?

A direct vent gas fireplace or direct vent gas stove is a sealed combustion appliance where air is drawn from outside and all smoke and vapor is vented directly outside. A direct vent unit may be in the form of a gas stove or gas fireplace.

What is the difference between a B-Vent fireplace and a direct vent fireplace?

B-Vent gas stoves and B-vent gas fireplaces or stoves draw air from inside the home through ports in the firebox itself. Direct vent gas stoves and direct vent gas fireplaces draw air from outside through a pipe into a sealed firebox.

What is NFPA 211?

NFPA 211 is the code set forth by the National Fire Protection Association for the construction of masonry fireplace chimneys and the installation of wood stoves in a masonry fireplace chimney. NFPA 211 contains provisions for chimneys, fireplaces, venting systems and solid fuel–burning appliances, including their installation. The standard applies to residential as well as commercial and industrial installations. The complete details of the NFPA Standards are available at www.nfpa.org.

What are the clearance requirements for installation of an antique wood stove?
Installation guidelines for the antique wood stove are provided by the National Fire Protection Association. The NFPA standards are the basis for many local codes. Locate a wood stove or heater at least 36" from unprotected woodwork, other combustible materials or furniture. The addition of a heat shield or other protective devices reduces these distances to 18" from a combustible wall and 9" from a noncombustible wall.

Why should I purchase a gas stove, wood stove, gas fireplace or fireplace insert or other hearth product from Fireplace Village?

Fireplace Village is New Hampshire's largest source for gas stoves, oil stoves, pellet stoves, electric stoves, wood stoves, gas fireplaces, gas fireplace inserts, wood burning fireplace inserts, pellet fireplace inserts and other fireplace products and accessories. You can buy your fireplace, wood stove or fireplace insert from Fireplace Village and receive expert installation and service from one of our professionals. Fireplace Village has six locations in New Hampshire.

Who will service my gas stove, wood stove, gas fireplace or fireplace insert or other hearth product if there are any problems?

Fireplace Village will service and support the products we install. If you purchase your gas stove, wood stove, fireplace, fireplace insert or other hearth product from Fireplace Village and it is installed by Fireplace Village, you can count on Fireplace Village to support and service your gas stove, wood stove, fireplace, fireplace insert or other hearth product.

How much will it cost for the installation of my gas stove, wood stove, gas fireplace or fireplace insert or other hearth product?

A basic installation will typically cost between $300 and $600, depending on a variety of factors, while a more complex installation could cost more than $1,000, again depending on a variety of factors. Although Fireplace Village publishes an installation and service price list that is available at our stores, many factors are involved in determining the installation requirements and pricing for any gas stove, wood stove, fireplace, fireplace insert or other hearth product installation. This is why, in most cases, Fireplace Village recommends that we come out to your house to conduct a site visit to determine the proper installation requirements for your gas stove, wood stove, fireplace, fireplace insert or other hearth product in your home. Please note that the running or hook-up of gas lines in most states must be performed by a licensed plumber.

How much does a site survey from Fireplace Village
dealer cost?

Pricing varies based on several factors but starts at $99 in order to determine the appropriate venting and other installation requirements for your gas stove, wood stove, fireplace, fireplace insert or other hearth product purchased from Fireplace Village.

How can I be sure that Fireplace Villlage is qualified to install my gas stove, wood stove, fireplace or fireplace insert or other hearth product?

Fireplace Village maintains full service operations with the ability to install and service the products they carry, including wood stoves, gas stoves, wood burning fireplaces and fireplace inserts. Fireplace Village employs installation and service professionals with industry experience who are NFI certified.

Why should I have my gas stove, wood stove, gas fireplace, fireplace insert or other hearth product purchase installed by Fireplace Village?

With the purchase of your gas stove, wood stove, fireplace, fireplace insert or other hearth product, you are choosing an appliance that can bring years of warmth and comfort to your home... if it's installed properly. Harnessing the beauty and warmth of fire for the home is not a do-it-yourself project or something you should necessarily trust to the lowest bidder. Proper placement, venting and protection from combustibles are very important considerations. Both for safety and performance, wood stoves, gas stoves, wood burning fireplaces, gas fireplaces, gas fireplace inserts, pellet fireplace inserts and other hearth products require considerable technical knowledge and skill in the designing and installation of them.

Do you sell gas stoves, wood stoves, gas fireplaces or fireplace inserts or other hearth products that could be installed in my bathroom, bedroom or kitchen?

Yes. The Napoleon Fireplace Park Avenue and the Napoleon Fireplace Tureen are perfect for many kitchens and bathrooms. Did you know that, according to the National Association of Home Builders, the master bedroom is the most desired room to add a second fireplace or stove? The Napoleon Fireplace Manhattan is perfect for most master bedrooms.

Do you provide a warranty for my gas stove, wood stove, gas fireplace or fireplace insert or other hearth product that I purchase?

All of the products that we sell are backed by a manufacturers’ warranty. In the case of Napoleon Fireplace gas stoves, wood stoves, fireplaces, fireplace inserts or other hearth products, the President's Limited Lifetime Warranty protects your fireplace for the lifetime of the original purchaser. Specific parts covered by the Lifetime Warranty include: the combustion chamber heat exchanger, stainless steel burner, logs, ceramic glass against thermal breakage, gold plated parts against tarnishing, porcelain enameled surfaces and aluminum extrusion trim. Wearable components such as blowers, gas valves, etc. will be warranted for the first year. During the first year, the warranty does provide a labor allowance for Napoleon Fireplace authorized dealers only.

General Questions

I’m concerned about emissions from my wood stove or wood fireplace insert. How environmentally friendly are your wood stoves and wood fireplace inserts?

Residential wood burning stoves and wood fireplace inserts are now certified by the U.S. Environmental Protection Agency to produce as much as 90 percent less wood smoke emissions than uncertified wood burning stoves and inserts. While older uncertified wood stoves and fireplaces release 40 to 60 grams of smoke per hour; new EPA-certified wood stoves and fireplaces produce only 2 to 5 grams of smoke per hour. EPA certified wood stoves burn more cleanly and efficiently, save you money, reduce the risk of fire, and improve air quality inside and outside your home.

Stop wasting and start saving by upgrading to a low-emission hearth appliance! Woodstoves and fireplace inserts manufactured after 1992 are more efficient than old, uncertified woodstoves and produce approximately 70 percent less smoke. Clean-burning EPA certified units also use 1/3 less firewood for a comparable amount of heat. And, with gas or electric units, the numbers are incredible. The benefits are worth the limited time it takes to upgrade.

How can I use my gas stove, wood stove, gas fireplace or fireplace insert or other hearth product to reduce my heating bills?

Fireplace Village recommends using a gas stove, wood stove, gas fireplace, wood burning fireplace, fireplace insert or other hearth product to heat rooms that are occupied the most. This will enable you to turn down the thermostat of the furnace, thereby decreasing your fuel bill. Zone heating can provide energy savings of 20-40 percent, according to the American Council for Energy Efficient Economy. By practicing zone heating with gas fireplaces, homeowners heat the room or living area where people spend the most time. This allows them to turn down the thermostat on their central furnace and use the gas fireplace as a supplemental heat source. As the central heating supply, furnaces distribute heat across the entire house including rooms that are not in use. From a financial standpoint, it makes sense to limit the furnace output whenever possible and heat the most frequently used rooms with a gas fireplace.

Is a fireplace a good investment?

Fireplaces have a strong, positive effect on the value of a home. According to the National Association of Realtors, a fireplace adds about $12,000 to a home’s value! In fact, fireplaces rank among the top three features desired by buyers of new homes, according to the National Association of Home Builders (NAHB).

How can I determine which fuel type (gas, wood, pellet or oil) for my stove, fireplace or fireplace insert is right for me?

Visit our Fireplace Resource Guide to review the pros and cons of each fuel type, whether you are purchasing a gas stove, wood stove, gas fireplace, wood burning fireplace, fireplace insert or other hearth product.

Can I replace my wood fireplace with a gas fireplace?

Yes, a direct vent gas fireplace can replace a wood fireplace. You must also have access to a gas supply.

What is the difference between fireplace inserts and gas logs?

A fireplace insert is a metal box that fits into the opening of a wood burning fireplace to increase its efficiency and enhance its look. Fireplace inserts can be in the form of gas fireplace inserts, wood burning fireplace inserts and pellet burning fireplace inserts. Gas log sets are hooked up to a gas line to reproduce the look of wood logs.

What is the difference between natural gas and propane?

Natural gas is a lighter gas than propane. Liquid propane gas contains 2,500 BTUs per cubic foot, while natural gas contains 1,000 BTUs per cubic foot. It takes twice as much natural gas to reach the same BTU rate as propane. Natural gas enters your home through a pipeline from a local supplier and propane is stored in a tank. Both natural gas and propane are common fuels with which to heat gas stoves, gas fireplaces and gas fireplace inserts.

How do I find a knowledgeable hearth professional?

As with other trades, an excellent indication of competence is an individual's training and testing. In the hearth products industry, the National Fireplace Institute® is the independent, nonprofit certification agency that produces professional training materials and conducts nationwide testing of technical knowledge and skills. All of NFI's activities are overseen by the Hearth Education Foundation, an independent non-profit organization.

How do hearth professionals achieve NFI Certification?

NFI Certification means that an individual has passed a rigorous examination based on a training manual that has been reviewed by industry experts. The training manual for each hearth specialty is a comprehensive reference source for the fundamentals of that subject area, and includes essential topics such as combustion theory, fuel comparisons, safety code regulations, appliance design and sizing. Certification may be earned by hearth industry professionals in three hearth specialties: NFI Gas Specialist, NFI Wood burning Specialist and NFI Pellet Specialist. Certification is renewed every three years. NFI Certified Specialists have a dated certificate, wallet card, and are listed on the NFI Certified Internet list.

Will a gas fireplace operate during a power failure?

Gas fireplaces with a standing pilot light will operate during a power failure because there is a continual gas supply.

What is a direct vent fireplace?

A direct vent gas fireplace or direct vent gas stove is a sealed combustion appliance where air is drawn from outside and all smoke and vapor is vented directly outside. A direct vent unit may be in the form of a gas stove or gas fireplace.

What is the difference between a B-Vent fireplace and a direct vent fireplace?

B-Vent gas stoves and B-vent gas fireplaces or stoves draw air from inside the home through ports in the firebox itself. Direct vent gas stoves and direct vent gas fireplaces draw air from outside through a pipe into a sealed firebox.

What is NFPA 211?

NFPA 211 is the code set forth by the National Fire Protection Association for the construction of masonry fireplace chimneys and the installation of wood stoves in a masonry fireplace chimney. NFPA 211 contains provisions for chimneys, fireplaces, venting systems and solid fuel–burning appliances, including their installation. The standard applies to residential as well as commercial and industrial installations. The complete details of the NFPA Standards are available at www.nfpa.org.

What are the clearance requirements for installation of an antique wood stove?

Installation guidelines for the antique wood stove are provided by the National Fire Protection Association. The NFPA standards are the basis for many local codes. Locate a wood stove or heater at least 36" from unprotected woodwork, other combustible materials or furniture. The addition of a heat shield or other protective devices reduces these distances to 18" from a combustible wall and 9" from a noncombustible wall.